Legal And Ethical Issues: Top 10 Risk Management Tips

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Raj Rattan will present his top 10 risk management tips based on over 25 years of dento-legal and general dental practice experience. He will discuss each ‘tip’, illustrate it with practice examples, and present the dento-legal benefits of adopting the principles. He will cover:

• Basic principles of risk management
• Risk classification for general practice
• Managing operational risk
• Managing financial and business risk
• Communication risk to include social media
• Consent
• Classifying and Preventing failure
• Human error and how to prevent it

These themes will be presented as a 10—segment framework. Raj will also signpost delegates to further resources and reading materials for those who wish to study the subject further.

Learning Objectives

Delegates will:

• Have a better understanding of 10 key risk management principles
• Be able to apply the principles of risk management in everyday practice
• Reduce the incidence of dento-legal challenges
• Be better able to manage failure in general dental practice.

This talk satisfies the GDC’s learning outcomes:

• A – Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk
• B – Effective management of self, and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate
• D – Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first

Raj Rattan MBE BDS MFGDP FFGDP Dip.MDE FICD FFLM

Raj Rattan’s portfolio career includes over 30 years’ clinical experience in general dental practice. He owned and operated a small practice group combining this with his involvement dental foundation training. Raj was a programme director for some 15 years before taking up the role of Strategic Associate Dean for foundation training at the London Deanery.  He has been an examiner for the FGDP and has been appointed an examiner for the faculty of forensic and legal medicine.

Raj has provided consultancy services to individuals and organisations including the NHS, Denplan, dental corporates and the Department of Health, where he has previously served as a Policy Adviser. He is the author/co-author of many textbooks on different aspects of general dental practice and has contributed articles to dental publications. He is well respected and popular international speaker. He worked a part-time dento-legal consultant at Dental Protection for many years before taking up his current role as Dental Director in 2016.