Tenant Satisfaction – An Agenda For Mutually Beneficial Change

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This presentation will look at ways to improve the traditionally adversarial relationship between landlord and tenant, looking at how to foster better relationships, the potential benefits to landlords of treating tenants as customers, and what today’s tenants need from landlords. It will consider:

• The tenant experience of the leasing process – lessons to be learnt
• Advice and support industry professionals should offer both landlord and tenants
• Satisfaction survey – commercial tenancy experience with landlords and property management companies
• Case studies – The good, the bad and the ugly
• Tenant and Responsible Landlord Charter – a way forward?

Stephen Pippard, Managing Director, The Commercial Tenants Association